GLOBAL WIND SERVICE LOGO All White
Menu Menu
Search
FOUD7239

Technician Relations Manager - UK

Are you looking for an exciting opportunity within the Wind Industry??

…then take a closer look on GWS!!!

ABOUT THE JOB

Due to our continuing development, strategic priorities focusing on the future aspirations of GWS, we are looking for a Technician Relations Manager who has the passion for engaging, developing and supporting our site teams. You will join our UK Business Unit based in Lowestoft or Hull and become part of our global Operations Team.

The position of Technicians Relations Manager focuses on three key priorities for GWS and our employees;

  • To strengthen and establish good and long-lasting relationships with Wind Turbine Technicians employed by GWS globally

  • To ensure efficient and effective management of various administrative and developmental tasks with the Technicians

The role is pivotal within our organization in strengthening and establishing good and long-lasting relationships with our field-based Technicians. In addition, the role is to ensure the efficient and effective management of various administrative tasks and professional development initiatives relating to our site-based employees. As a Technicians Relations Manager, you will assume responsibility for overseeing a group of our technicians from our multicultural workforce and will work closely with our Operations Team, Recruitment Team, Integrated Planning department, and HR Business Partners to ensure a first-class service to our field employees. Key focuses for the position and team will be on our site-employee, retention rate, our employee engagement survey results and data discipline associated with our employees skills, experience, competencies and performance.

Reporting to the Head of Technician Relations Managers, you will become part of a dedicated team, driven by employee satisfaction, strong relationships and have a direct impact on GWS’ ability to deliver the best service not only to our clients, but to our highly valued field employees.

Published:
Location: Lowestoft, England, United Kingdom
Category: Energy
Department: Resource Management
Experience: Experienced
Apply for this job

Requirements

ROLE RESPONSIBILTY

  • Creating and maintaining strong relationships with technicians through mails, phone calls, face-to-face meetings and site visits

  • Acting as the initial point of contact for GWS Wind Turbine Technicians, providing timely and accurate information

  • Communication of Project Assignments for Technicians to ensure clarity and alignment

  • Facilitating regular development discussions with technicians to support their professional growth considering company needs and opportunities, address any concerns or performance issues

  • Maintaining the Qualification Matrix: ensuring updates are made in a timely fashion and maintaining data integrity that reflects technicians’ experience

  • Ownership of Technician GWS CV’s, updating on a regular basis with new project assignments, skills and experience, to ensure a reactive approach to sales and planning requests

  • Gathering and storing technician feedback from Site Managers, Leaders, customers to inform continuous improvement efforts, ensuring completion and discipline on completion, to capture valuable feedback and performance data

  • Promoting the safety and quality culture in GWS; our initiatives and expectations

  • Monitoring technician utilisation and suggesting resource allocation and training development to the Integrated Planning and Project Teams

  • Managing annual leave requests in alignment with Integrated Planning, Site Management and Project Management to ensure adequate staffing levels

  • Assisting in the execution of disciplinary actions in collaboration with HR Business Partner, Project Manager, Site Manager and Local HR, ensuring fair and consistent application of policies in line with local employment regulations

  • Management of the end of employment and offboarding process, ensuring all necessary procedures are followed and documentation is completed

  • Approval of internal expenses for technicians

  • Leading and promoting cross-departmental cooperation. Encouraging and enabling teamwork between various departments to improve the overall efficiency and success of the organization

  • Introduction to new type of technician contract when change requested

  • Approval over budget for working clothes                                                                                            

                                       

JOB REQUIREMENTS

  • Proven experience in remote, face to face relationship management

  • Will be an advantage if you experience within the wind industry or similar transferrable industries e.g. construction, engineering, marine etc.

  • Experience in HR tasks and/or customer service is an advantage

  • Ambassador for GWS and its values and DNA

    • Be safe

    • Act flexible

    • Take responsibility

    • Focus on people

  • Natural interest in people; with a passion for employee retention, engagement, satisfaction and motivation

  • Structured, data disciplined and ability to follow processes, procedures and deliver requirements and employee satisfaction

  • Proactive, with a positive mindset and an understanding of multicultural workforce dynamics

  • Ability to build trust and long-term workplace relationships

  • Service orientated mindset

  • Excellent communication skills

  • High proficiency in English; written and spoken